Request deletion
Email privacy@gyilo.com from the address you use for your Gyilo Rider account. State that you want your rider account and associated personal data deleted. You do not need to send your password, bank account number or identity document by email.
What happens next
We may verify that the request came from the account holder. We will review any active deliveries and outstanding rider earnings, process the deletion, and confirm completion by email. If a record must be retained, we will explain why.
Data retention
Gyilo deletes or anonymises rider account information and associated personal data that it is not required to keep. Some delivery, payment, settlement, fraud-prevention and legal records may need to be retained for the period required by applicable law. See our Privacy Policy for more detail.